5 Online Shopping Mistakes To Avoid
Getting wrong material
Most people would like to know the material of the item they are buying.
A reputable store will provide you with clear information about the materials used in their designs. This is especially important for higher value items, which can range from cars to jewellery to clothing. For example, just because a piece of jewellery has 'gold' in its name doesn't mean that it's actually made of gold, and even if it is, you should know the karat aka purity of gold. Generally, the higher the karat/purity, the more valuable the jewellery is.
This is especially important if you're buying a sentimental piece that you want to withstand the test of time, you’ll need to avoid base metals like copper and nickel and choose better metals like gold.
Getting wrong size
Traditional shopping at retail stores has lesser chances of such as a mistake happening since you can try on the items (if you are buying it for yourself). However, to really minimalize the chances of such mistakes, it is vital to get the right measurements of the wearer. That is just the first step because after that you would need to correctly measure against the size chart or description of the item, then choose the correct one. For example, ring sizes goes differently in different countries, so it is important to know which size chart is used for the company.
Unfortunately, there are many times when customer leave reviews online with feedbacks of wrong or bad sizing, but in actual fact, that they did not read the charts or descriptions properly. Do not hesitate to reach out to the online customer service for help whenever you need it, most if not all would be happy to help!
Shopping from bad businesses (look out for customer reviews)
As we mentioned above, most customer service team are happy to help but there are times when you meet bad customer service representatives. One way to avoid this is to research before engaging, and if the company’s reviews are consistently negative across many platforms, for example on Google review, Shopee, Lazada etc.
Shopping from fake businesses / unauthorised retailers
Apart from knowing how the customer service level is like from looking at reviews, it can also help you in identifying a genuine business. When purchasing higher ticket value items such as gold jewellery online, it is highly recommended to verify the legibility of the business. A business that has been in the market for a long time, with sales history and many decent reviews can be trusted more. You may also use external resources to prove the authenticity of the brand or items, such as business registration and testing services from third-party.
Not knowing your budget /Focusing too much or only on price
Last but not least, it is good to know your budget before shopping for the item. This helps to save time by filtering out your potential choices. However, it is important to note that price should not be your only deciding factor, but the product’s quality, design, workmanship, etc are factors that are important to look at, and are not directly synonymous with the price.
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